Privacy Policy

1. Introduction

Anjung ("we", "us", "our") is committed to the responsible handling of personal information. This Privacy Policy explains what data we collect from people who use our website and enquire about our residential advisory services, how we use that data, and the choices available to you.

Our services are based in Kuala Lumpur, Malaysia. This policy is written in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to data collected through our website at anjunga.sbs and through direct correspondence.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

We collect personal information only when you provide it directly through our contact form, by telephone, or by email. This typically includes:

• Full name
• Email address
• Telephone number (if provided)
• Information about your residential search preferences and requirements
• Correspondence content

We also collect limited technical information through standard website analytics (such as pages visited, browser type, and approximate location at city level). This data is not linked to your personal identity.

Legal basis for processing: We process personal data on the basis of your consent (when you submit an enquiry form) and our legitimate interest in providing the residential advisory service you have requested.

3. How We Use Your Data

Personal information you share with us is used solely for the following purposes:

• Responding to your enquiry and conducting the residential search or coordination service you have requested
• Communicating with property owners or building managers on your behalf, where relevant to your engagement
• Maintaining records of completed tenancies for the duration required by Malaysian law
• Improving our service based on aggregated, anonymised feedback

We do not use your personal data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Data retention: Enquiry data is retained for 24 months. Tenancy-related documentation is retained for 7 years in accordance with Malaysian legal requirements. You may request deletion at any time subject to legal retention obligations.

4. Data Sharing

We share personal data only in the following limited circumstances:

• With property owners or building managers, solely for the purpose of progressing your tenancy — and only with your knowledge and consent
• With professional service providers (e.g. legal advisors reviewing a lease) engaged on your behalf
• Where required by Malaysian law or legal process

We use Google Analytics for website traffic analysis. Google's privacy policy governs its data handling. We use anonymised, aggregated data only and have IP anonymisation enabled.

5. Data Protection Measures

We take the protection of your personal data seriously. Our measures include:

• Secure, encrypted storage of digital records
• Access limited to team members who require it for service delivery
• Regular review of data held and deletion of records beyond their retention period
• No storage of sensitive financial information beyond what is required for deposit tracking

6. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use the site. Essential cookies are required for the website to function. Analytics and preference cookies are optional and subject to your consent.

For full information on how we use cookies and how to manage your preferences, please see our Cookie Policy.

7. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the following rights:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of inaccurate or incomplete data.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.
• Deletion: You may request deletion of your data, subject to our legal retention obligations.
• Objection: You may object to processing carried out on the basis of legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are directed at adults (18 years and over). We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via our website. Continued use of our services following notification of changes constitutes acceptance of the updated policy.